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Director of Operations

Job Functions:
Administration, Marketing & Communications, Accounting & Finance, People & HR, Customer Service, Operations
Employment Types:
Washington, DC, USA
Posted on:

At a Glance:

OneVillage is a free online tool for cancer patients and their loved ones to share health updates, meet people like them, and rally support from friends and family. We are looking for an experienced, motivated and self-driven Director of Operations to join our core leadership team! As Director of Operations, you will be the one planning, implementing and overseeing all of our company's daily operations. As this function is crucial for the success of our business, the right individual will have a strong sense of ownership and take pride in having an important, highly visible role in a quickly growing company.

What You’ll Do:

  • Work directly with the CEO / CPO to make decisions for operational activities
  • Set strategic operational goals and KPIs
  • Plan, implement and manage the overall long-term business success strategy
  • Plan and monitor the day-to-day operations
  • Supervise staff from different departments
  • Evaluate and monitor the efficiency of business procedures
  • Oversee customer support processes
  • Organize customer support to enhance customer satisfaction
  • Review financial and insurance information
  • Manage operational budgets to promote profitability
  • Develop policies and procedures and encourage adherence
  • Manage relationships with external partners and vendors

What We’re Looking For:

  • 8-10 years of experience as Director of Operations or similar position
  • Knowledge of industry’s legal rules and guidelines
  • Knowledge of industry latest trends and best practices
  • Working knowledge of data analysis and performance/operation metrics
  • Familiarity with MS Office, Excel and a quick learner of new platforms
  • Growth oriented mindset with well-developed critical thinking and problem-solving skills
  • Team player with great interpersonal and communication skills
  • Curious self starter capable of working independently
  • A sense of humor!
See more positions at OneVillage
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