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Solution Architect

closefactor.com
closefactor.com
Job Functions:
IT
Employment Types:
Full-time
Locations:
Remote
Compensation:
USD per year
Posted on:
03/07/2022

The solution architect will work closely with prospects, customers, sales and the product development team to steer our company’s growth.  The ideal candidate will be the expert on both product as well as customer use cases, helping our customers get the most value from CloseFactor. The solution architect will also be the field voice into product development, helping translate top customer issues into product requirements and defining the roadmap.

Key Responsibilities:

These include owning the customer acquisition, onboarding and expansion process. Pre-sale, the solution architect will build exciting technical demos that solve complex challenges for the customer and will also develop relationships with users to keep the solution relevant to customers’ ongoing strategies. Post-sale, the solution architect will lead the effort for the customers to operationalize our solution into their selling process.

This role will require:

  • Unrivaled sense of ownership, dedication, and passion for helping customers realize their intended value
  • Ability to see the big picture from the customer’s standpoint, and tailor solutions to them
  • Consistent diplomacy and poise while working through customer acquisition and onboarding
  • Ability to learn in an ambiguous, fast-paced environment
  • Business acumen coupled with the ability to grasp technical concepts across many different areas of enterprise hardware and software
  • Excellent verbal and written communication skills.
  • Minimum 3-5 years prior experience in a customer-facing technical role as a consultant or as SaaS enterprise software sales engineering
  • Technical proficiency (skill level similar to proficiency in database query language)
  • Ability to explain complex data relationships and technical issues in non-technical terms
  • Technical aptitude with Excel, Python, and data science is highly desirable but not required
  • Bachelor’s degree in Computer Science/equivalent is highly desirable
  • Experience with CRM solutions such as Salesforce or Outreach/SalesLoft is a big plus